FAQs

1）Regarding user rights and product guarantees?

We ensure that the products (including accessories) you purchase are free from quality issues. We provide a one-year warranty and a 30-day no-questions-asked return policy, among other services. For details, please refer to the product warranty information. In short, we will do our utmost to protect your legitimate rights and interests to the greatest extent.

2）How about tariffs, VAT, and taxes?

Our product prices do not include any tariffs, VAT, or taxes. If such fees are imposed, the recipient is responsible for covering them. If you need our assistance or advice, please contact our customer service via email or messenger.

3）Regarding Goods Transportation and Order Tracking?  

We offer worldwide free shipping and deliver via Yanwen Logistics, China Post Air Parcel/Registered Mail, EUB, FedEx, EMS, DHL, and other courier services. The specific carrier can be flexibly selected based on different products and destinations, and delivery times may vary accordingly. You can track the real-time logistics information of your order using the tracking number.