Security & Privacy

Personal Information We Collect

When you visit this website, we automatically gather certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, the referring website or search terms that led you to the site, and details about how you interact with the website. We refer to this automatically collected information as "Device Information."

Furthermore, when you make a purchase or attempt to make a purchase through the site, we collect certain details from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this data as "Order Information."

In this Privacy Policy, the term "Personal Information" encompasses both Device Information and Order Information.

Privacy Protection

AndesAudio is committed to protecting your privacy. If you have any questions or concerns regarding the use of your personal data, please contact us, and we will be happy to assist you. By using this website, you consent to our processing of your personal data in accordance with this Privacy Policy.

 How We Use Your Personal Information？

We use your personal information for the following purposes:  

- To provide our services to you. This includes registering your account; delivering other products and services you request; offering promotional items at your request and communicating with you about these products and services; interacting with you and notifying you of any changes to our services.  

- To enhance your customer experience;  

- To fulfill legal or contractual obligations;  

- We use your personal information based on legitimate grounds and/or with your consent.  

Under contract or to fulfill contractual obligations, we process your personal information for the following purposes:  

- To verify your identity;  

- To provide services or deliver products to you;  

- To conduct sales communications.  

Based on legitimate interests, we process your personal information for the following purposes:  

- To send you personalized promotional offers;  

- To manage and analyze our customer base to improve the quality, variety, and availability of our products/services;  

- To conduct customer satisfaction surveys;  

- As long as you do not object, we consider it a legitimate interest to offer you products/services similar or related to your purchase history/browsing behavior.  

With your consent, we process your personal data for the following purposes:  

- To send you newsletters and event promotions (from us and/or our carefully selected partners);  

- For other purposes for which we have sought your consent.  

We process your personal data to comply with legal obligations and/or to use it as permitted by law. We reserve the right to anonymize collected personal data and to use such data accordingly. Data will only be used outside the scope of this policy after anonymization. We retain your billing information and other collected data for as long as required for accounting purposes or other legal obligations.   

We may use your personal data for additional purposes not listed here but compatible with the original intent of data collection. In doing so, we ensure that:  

- The connection between the purpose, context, and nature of the personal data is suitable for further processing;  

- Further processing does not harm your interests;  

- Appropriate safeguards are implemented during processing.  

We will inform you of any further processing and its purposes.

Who Else Has Access to Your Personal Data？ 

We do not share your personal data with strangers. In certain cases, we provide your personal data to our trusted partners to deliver services to you or enhance your customer experience. We share your data with the following parties:  

- Our data processing partners

- Payment processing partners  

- Affiliated third parties: Shipping providers  

We only collaborate with data processing partners who can ensure adequate protection of your personal data. We disclose your personal data to third parties or government officials when legally obligated to do so. If you provide consent or there is another legal basis, we may also disclose your personal data to third parties.  

How We Protect Your Data？  

We make every effort to keep your personal data secure. We use secure protocols for communication and data transfer (e.g., HTTPS). Where appropriate, we employ anonymization and pseudonymization. We monitor our systems for potential vulnerabilities and attacks.  

Despite our best efforts, we cannot guarantee absolute security. However, we are committed to notifying the relevant authorities in the event of a data breach. If your rights or interests are at risk, we will also inform you. We take all reasonable measures to prevent security breaches and will assist the relevant authorities should any breach occur.   

If you have an account with us, please note that you are responsible for keeping your username and password confidential.

About Children  

We do not intentionally or knowingly collect information from children. Our products and services are not directed at minors.  

Cookies and Other Technologies We Use  We use cookies and/or similar technologies to analyze customer behavior, administer our website, track user activity, and gather user information. This is done to personalize and enhance your experience on our platform.  

Cookies are small text files stored on your device. They retain essential data to ensure the proper functioning of our website. Only we can access the cookies generated by our site. You may control cookies at the browser level; however, disabling them may limit your access to certain features.  

We use cookies for the following purposes:  

● Necessary Cookies – These cookies are essential for enabling core functionalities of our website, such as login authentication. They do not collect personal information.  

● Functional Cookies – These cookies enhance usability by enabling personalized features. For instance, they may store your name and email in comment fields to save you from re-entering them in the future.  

● Analytical Cookies – These cookies track the usage and performance of our website and services.  

● Advertising Cookies – These cookies deliver targeted advertisements based on your interests.  

You may delete cookies stored on your device via your browser settings. Alternatively, you can manage certain third-party cookies through privacy-enhancing platforms such as optout.aboutads.info or youronlinechoices.com.  

Changes to This Privacy Policy  

 We reserve the right to modify this privacy policy. 

Your Rights

If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. Should you wish to exercise this right, please contact us using the details provided below.

Additionally, if you are a European resident, please note that we process your information either to fulfill any contracts we may have with you (for instance, if you place an order through this website) or otherwise to pursue our legitimate business interests as outlined above. Furthermore, please be aware that your information may be transferred outside of Europe, including to Canada and the United States.